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ITIL® – FOUNDATION AND PRACTITIONER COURSE

Overview

The ITIL (Information Technology Infrastructure Library) framework is designed to standardize the selection, planning, delivery and support of IT services to a business. The goal is to improve efficiency and achieve predictable service levels. The ITIL framework enables IT to be a business service partner, rather than just back-end support.

ITIL guidelines and best practices align IT actions and expenses to business needs and change them as the business grows or shifts direction.

ITIL® is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

The ITIL® Foundation and Practitioner course is an intensive learning course for experienced service management professionals. Through undertaking the course, delegates will not just be able to understand ITIL best practice, but also to be able to understand how to implement service improvement in their organizations.

We can able to bring you a course that will give you the best opportunity to develop your UT service management career and enable you to have the necessary skills to apply ITIL in your organization.

As this is a very intensive course, there will be homework assignments each evening to consolidate the learning.

Accreditations and exams

The ITIL Foundation examination takes place on the afternoon of day two of the course. You must bring photographic identification on the exam day (passport, driving license or student card).

The ITIL Practitioner examination takes place on the afternoon of day four of the course. You must bring photographic identification on the exam day (passport, driving license or student card).

Agenda:

The course covers the following topics:

Introduction

Service Design

Service Transition

Service Strategy

Service Operations

Continual Service Improvement

Benefits

Upon completion of this course, aspirants will be able to:

Who can attend?

The target group of the ITIL® Foundation certificate in IT Service Management is drawn from:

This may include but is not limited to

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